Frequently Asked Questions
Our Customer Care Team will take the time to answer any questions you may have about new products, how to use them, insurance issues, etc. We also send you helpful education material from time-to-time. Our goal is to help you live a better life by helping you manage your diabetes. Sign up today or call us toll free at 1.800.730.9887

Q: If my primary coverage is Medicare, do I qualify for your program?
A: Type I and Type II patients with Medicare Part B coverage qualify for our program. Additionally, you must be testing your blood at least once per day, seven days per week. Medicare provides coverage for your test strips, lancets, control solution, and new meter. (more information on Medicare, Click here...) Get Started Today!

Q: If my primary coverage is Medicaid, do I qualify for your program?
A: We do accept Medicaid primary for some states. Please call to verify. Get Started Today!

Q: If my primary coverage is Medi-Cal, do I qualify for your program?
A: Yes we accept Medi-Cal as a Primary and Secondary Insurance. Get Started Today!

Q: I have a Medicare replacement plan, do I qualify for your program?
A: We accept all Medicare replacement plans. Call to verify that your plan in accepted. Get Started Today!

Q: How can ADS save me time and money?
A: ADS saves you money in numerous ways. You don't need to wait for insurance reimbursements or fill out confusing, tedious forms. ADS completes all the paperwork. ADS also eliminates inconvenient trips to the pharmacy by shipping right to your door. We provide free shipping and handling on all shipments. Equipment problems are resolved by our member support representatives or escalated to the manufacturer. ADS takes ownership of the problem until a solution is achieved. Get Started Today!

Q: How often will you ship my supplies?
A: After you are enrolled, we immediately ship you a 30, 60, or 90 day supply, depending on your medical coverage and Insurance benefits. Get Started Today!

Q: Do I have to call to reorder my diabetes supplies?
A: Calling for reorders is unnecessary, unless there is a change in your Prescription, Physician, Insurance or Address. Note for Medicare patients: To ensure that you comply with Medicare regulations and for your convenience, we will contact you prior to shipment for confirmation. Get Started Today!

Q: How reliable are your shipments?
A: ADS uses United Parcel Service (UPS) for shipping in the domestic United States. UPS's state of the art shipping system allows us to track each package we ship. Get Started Today!

Q: How secure are the shipments packaged?
A: Our packaging techniques ensure your supplies are correct and arrive safely to your door. We also respect your privacy and deliver all products with discreet packaging. Get Started Today!