Outdoor group photo of the Advanced Diabetes Supply team

About Us.

ADS is committed to providing best-in-class service through convenience and operational excellence.

Industry Expertise Since 2002.

Advanced Diabetes Supply®, located in Carlsbad, California, was founded in 2002, and is a leading national distributor of Durable Medical Equipment specializing in diabetes supplies. ADS holds the most valued accreditations in the diabetes supply industry. In 2021, ADS’s commitment to accessibility and customer service was expanded by adding US MED (United States Medical Supply) to the ADS group of companies. The ADS Supply Group’s vision is to be the nation’s premier diabetes equipment supplier by wowing our members and providing best-in-class service to patients, prescribers, and caretakers. Our national footprint gives us unprecedented efficiency, payer coverage, and flexibility. Our commitment to service, convenience, and operational excellence, makes us proud to be:

Three Advanced Diabetes Supply employees smiling while sitting a conference table

The #1 distributor for FreeStyle Libre systems nationwide
The #1 specialty distributor for Omnipod Dash

The #1 fastest growing Tandem distributor nationwide
The #1 rated distributor in Dexcom customer satisfaction surveys

The #1 in Google and Facebook customer ratings among large, national diabetes DMEs

What is ADS Quality Care?

We understand the difficulties related to navigating your diabetes supply needs. Through our experience, we have learned that all of our customers have completely unique needs. As a result, our team is dedicated to delivering you with a personalized quality experience.

We work to move quickly and take the time to slow down when necessary. With almost two decades spent fine tuning our workflows, knowledge-base, and patient experience you can count on us to meet your needs when it matters most.

Our Mission

Our mission is to be the most trusted diabetes supplies partner with an unrivaled commitment to compassionate service, reliable convenience and operational excellence for those we serve.

Our Vision

To be the premier provider of diabetes management solutions delivering care, compassion and expertise to our members and unparalleled support to our healthcare industry partners.

Meet Our Founders

Mark Howard and Tim Cady founded Advanced Diabetes Supply with an end goal of creating an organization that would lead the diabetes industry with diligence and persistence, pioneering efforts to deliver an innovative, refined, quality service experience in the DME diabetes supply space. Dedicated to being the first in the nation to obtain the National DMEPOS accreditation with the National Association

of the Boards of Pharmacy Advanced Diabetes Supply set the pace. The years since our founding have brought impactful industry shifts that have highlighted Advanced Diabetes Supply’s resilience resulting from their founders’ dedication to innovation, knowledge and exceeding service standards.

Advanced Diabetes Supply Group Philosophy.

Advanced Diabetes Supply is focused on developing an engaged and knowledgeable team that can provide our customers and partners with consistent quality care. Advanced Diabetes Supply employs over 900 representatives dedicated to leading our industry with innovation, knowledge and an unparalleled commitment to exceeding service standards.

Man looking at a box for a glucose meter

Woman smiling while looking at her computer

Our Core Values

We Put Our People First

We treat one another with respect, listen well and seek to create experiences and interactions that demonstrate care, knowledge and empathy. We understand that when we foster an environment of collaboration, our team will be empowered to best serve our members with compassion and expertise.

We Serve Our Members With Passion

We know that passion fuels our purpose. We are caring partners who use our expertise to help our members live their healthiest lives. We are committed to creating an exceptional member experience.

We Take Ownership

We embrace a culture of accountability in service to our members, partners and each other. We commit to act with integrity in all we do.

We Pursue Excellence

We deliver best-in-class products, services and solutions through our culture of continuous improvement. We achieve goals and exceed expectations.

We Never Stop Growing

We recognize that growth requires nurturing knowledgeable and compassionate leaders and teams. We are committed to a culture of innovation and growth.

A Company That Cares.

We Focus on Meeting Your Service Expectations

Servicing a nationwide member base, ADS is committed to delivering above your service expectations. Speak to our live, knowledgeable Customer Care Specialists who are ready to assist. You can contact us with any questions related to your diabetic supply products, insurance coverage, qualifying criteria details, or questions for our Pharmacists and/or Certified Diabetes Educators. We are always ready to help.

We Value You & Your Time

Advanced Diabetes Supply focuses on delivering information that is thorough, prompt, and accurate. We work with your prescriber to gather all the documentation required to help you get the products you are qualified to receive. We contact you 14 days prior to your refill due date in order to ensure that you have the supplies you need in time. We proactively obtain your prescriptions prior to expiration making us a valuable extension of your healthcare team.

What Our Members Say About Us

Meet Bethany.

Focused on developing an engaged and knowledgeable team that can provide our customers and partners with consistent quality care, Advanced Diabetes Supply employs over 200 representatives dedicated to leading our industry through innovation, knowledge and an unparalleled commitment to exceeding service standards. Bethany has worked with ADS for over 11 years, representing the kindness and courtesy we deliver to all of our customers and partners nationwide

Having the Right Priorities

Our processes, responses, and service ethos are all centered on our philosophy of being knowledgeable, timely, accurate and reliable.
These priorities in our culture allow ADS to consistently set itself apart in the eyes of our members and partners.

Experience the difference by contacting us at 1-866-422-4866.